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Title
Senior Manager, Card Services
Details

The City Bank Limited

View all jobs of this company
Vacancy

Undefined

Job Context
  • The primary responsibility of the role is to develop and implement service strategy of cards with the focus on developing a fully integrated, strategic experience by ensuring high quality and smooth service of the card service. The role is also responsible for undertaking process improvement audits and review reports and recommends productivity and efficiency enhancements in the card services.
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Job Responsibilities
  • Supervise activities of unit to ensure smooth execution as per Policy Manual, SLA and SOP.
  • Distribute work load among employees so that they can resolve queries of business effectively following guideline and regulatory compliance.
  • Provide timely resolution for volume vs capacity issues and follow-up with Source and IT for taking required action.
  • Analyse business requirements regarding support issues to keep up service quality and avoid impact on business.
  • Coordinate stakelohder and guide team in case of exception.
  • Monitor performance of team by gathering relevant data and checking statistical reports.
  • Analyze, design and implement project, product, feature & services according to Business requirements.
  • Review operational process to identify gap and recommend for productivity and efficiency through enhancements for better process development and business growth.
  • Support management for all changes in product lines, business practice and processes.
  • Coordinate and communicate with external Payment system, vendor and IT to facilitate the project, product, new service/feature work and system readiness to support business requirement.
  • Carry out necessary testing by unit as per process implementation step , fix all the findings, ensure smooth go live within target date without any issues and monitor post factor issues/observations.
  • Ensure required support is given to business to make campaign / initiative successful.
  • Analyze report on volume to measure team capacity and plan accordingly on process streamline to improve productivity.
  • Identify area of process automation to bring efficiency in operational task as well ensure implementation based on business requirement to ensure customer service at the highest level.
  • Support different internal/external audit and ensure satisfactory audit rating.
  • Identify the compliance requirement and rectify operational process related to ICC, PCIDSS, ISO and Central Bank audit etc.
  • Review related process and policy of SOP, SLA, PPG etc and make necessary changes
  • Identify and Implement the required compliance.
  • Review all the audit issues and take required action to comply with the observation within timeline.
  • Encourage and ensure team member are aware of related policy, process, guideline and help team to achieve good score on examination.
  • Plan & arrange induction program, training, refresher/ awarness session for new & existing employee to create knowledge base and to align with the business and operational goal.
  • Demostrate value by setting example of work excellency and motivate employees through recognition through performance and various program.
  • Aspiration & capability mapping for employee role and redistribution of work within unit for better team performance.
  • Arrange and conduct team meeting & open discussion to share views and keep team updated on unit objectives, business goal to attain effective team performance and staff satisfaction.
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Employment Status

Full-time

Educational Requirements
  • Masters degree in any discipline
  • Computer science or IT is preferable.
Experience Requirements
  • At least 7 year(s)
Additional Requirements
  • Atleast 4 years solid experience on handling IT project implementation.
  • Hands on experience in banking software requirement analysis , solution design with the help of vendor and implementation.
  • Strong analytical and problem solving skills.
Job Location

Dhaka

Salary
  • Negotiable
Job Source

Bdjobs.com Online Job Posting

 
 
 

 

Publish Date
05/09/2018
Archieve Date
10/09/2018